Shipping Policy & Instructions
Please see the announcement banner on our website for our next dispatch date, before placing your order, as standard ordering times may vary all the time.
Orders placed before 1pm on Saturday will be dispatched on Monday excluding bank holidays, when they will be dispatched on the next working day.
Orders placed after the cut off time will not be counted, but will have to wait until the next available slot. Please contact me first and agree if you urgently need an order and missed the cut out date. Check the announcement banner always for dispatch date.
Postal Orders sent via Royal Mail (UK Mainland Only)
Postal orders are via Royal Mail Tracked24 Delivery with free shipping option at checkout. If you have selected the Express shipping option (see the delivery fee), your order will be sent in our next dispatch as advised above via Royal Mail Special Delivery (guaranteed* delivery next day or your money back).
Once your order is dispatched, you may receive an email containing your Royal Mail tracking details. Please note that the Royal Mail delivery offer is based on their guidelines and published recommendations. Tracked24 aims for next day delivery but is not guaranteed. Therefore, we cannot accept liability for any delivery issues, including late deliveries, once the order has been dispatched from us. However, we will always do our very best to understand and resolve issues on your behalf.
It is your responsibility to ensure a complete and correct address is supplied, along with a correct phone number for contact. It is also your responsibility that there is someone to accept the delivery at the address.
Our cakes and minicakes DO NOT fit through the letterbox. We cannot accept responsibility for late or missing deliveries due to insufficient or incorrect information supplied, or because there is no one to accept delivery.
If you are sending to another address as a gift, please ensure you alert them to be expecting a gift, so that they can be home to take delivery.
Our cakes have a shelf-life of up to 5-7 days from the date of dispatch. That can be refrigerated or frozen. Please allow to come to room temperature when taken out to ensure you enjoy the most texture and taste.